1. What products do you offer?

Animal Planet Pet Supplies specializes in pet products designed to keep dogs active and entertained. Our collection currently includes dog balls, plush toys, and other pet-related accessories selected for quality and everyday use.

2. Where is your business located?

Our business address is:

Animal Planet Pet Supplies
1048 Manhattan Ave #1
Brooklyn, NY 11222
United States

3. Do you deliver throughout the United States?

Yes. We currently ship orders to customers across the United States.

4. How long does order processing take?

Orders are typically processed within 1–2 business days after payment is successfully received.

Processing takes place Monday through Friday, excluding holidays.

5. How long does shipping take?

Once an order has been processed, shipping generally takes 4–6 business days.

The estimated total delivery time is 5–8 business days.

6. Which shipping carrier do you use?

We primarily ship orders using FedEx to provide reliable delivery and tracking services.

7. Do you offer free shipping?

Yes. We provide Free Shipping on all orders within the United States.

There are no additional shipping charges at checkout unless otherwise stated.

8. How can I track my order?

After your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.

Tracking information may take up to 24 hours to become active.

9. What payment methods do you accept?

We securely process payments through Stripe and accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Other secure payment methods supported by Stripe

10. Is my payment information protected?

Yes. All transactions are encrypted and securely processed through Stripe.

Animal Planet Pet Supplies does not store complete credit card or debit card information on its servers.

11. What is your return policy?

We accept returns for both defective and non-defective products within 30 days of delivery.

Returned products must be in new condition and include the original packaging whenever possible.

12. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

13. How long does it take to receive a refund?

Approved refunds are generally processed within 7 business days after the returned item has been received and inspected.

Your financial institution may require additional time to post the refund.

14. Do you offer exchanges?

Yes. We accept exchanges for eligible products, subject to product availability.

Please contact our support team for exchange instructions.

15. Can I cancel an order?

Orders may be canceled before they enter processing or shipment.

If an order has already been shipped, it must follow our standard return procedure after delivery.

16. What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible and provide:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging

Our team will review the case and arrange a replacement, exchange, or refund when appropriate.

17. How can I contact customer support?

You can reach us using the following contact information:

Email: support@animalplanetpetsupplies.shop
Phone: +1 (718) 349-0602

18. What are your Business Days?

Our support team is available:

Monday to Saturday, 9:00 AM – 8:00 PM; Sunday, 10:00 AM – 7:00 PM (EST)

We aim to respond to customer inquiries within 24 hours during business days.

19. Do you charge restocking fees?

No. We do not charge restocking fees on approved returns.

20. How do I get additional assistance?

If you have any questions regarding products, shipping, payments, returns, or exchanges, please contact us:

Company Name: Animal Planet Pet Supplies
Website: https://animalplanetpetsupplies.shop
Email: support@animalplanetpetsupplies.shop
Phone: +1 (718) 349-0602
Address: 1048 Manhattan Ave #1, Brooklyn, NY 11222, United States