At Animal Planet Pet Supplies, we want you to shop with confidence. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy designed to make the process as simple as possible.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be in new and unused condition
  • The product must be returned with its original packaging
  • A valid order confirmation or proof of purchase is required
  • Returned items must not show signs of misuse, abuse, or improper handling

Both defective and non-defective products may be returned within the eligible return period.

Items Not Eligible for Return

Returns may not be accepted for:

  • Products returned after the 30-day return period
  • Items that have been used, altered, or damaged by the customer
  • Products missing original packaging or essential components
  • Promotional, clearance, or final-sale items where stated at the time of purchase

Refund Procedure

After your return is received, our team will inspect the item and review the return request.

If your refund is approved:

  • Refunds will be issued within 7 business days
  • The refund will be sent to the original payment method used for the purchase
  • Financial institutions may require additional time to post the refund to your account

You will receive confirmation once the refund has been processed.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

For your protection, we recommend using a shipping service that provides tracking information, as we cannot be responsible for packages lost during return transit.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the product and packaging

Depending on the situation, we may offer a replacement, exchange, or full refund.

Exchanges

We accept exchanges for eligible products within the applicable return period.

If you would like to exchange an item, please contact our support team for instructions. Exchanges are subject to product availability.

Order Cancellations

Orders may be canceled before they enter processing or shipment.

Once an order has been processed or shipped, cancellation requests cannot be guaranteed. In such cases, the order may be returned after delivery in accordance with this policy.

No Restocking Fees

Animal Planet Pet Supplies does not charge any restocking fees for approved returns.

Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact us:

Company Name: Animal Planet Pet Supplies
Website: https://animalplanetpetsupplies.shop
Email: support@animalplanetpetsupplies.shop
Phone: +1 (718) 349-0602
Address: 1048 Manhattan Ave #1, Brooklyn, NY 11222, United States