Thank you for choosing Animal Planet Pet Supplies. We strive to provide a reliable and efficient shipping experience so your pet products arrive safely and within the estimated delivery timeframe.
Order Processing
All orders are reviewed and prepared for shipment after payment has been successfully received.
- Processing Time: 1–2 Business Days
- Business Days: Monday through Sunday
- Orders are not processed on public holidays.
Once your order has been shipped, a confirmation email containing tracking information will be sent to the email address provided during checkout.
Order Cut-Off Time
Our daily order cut-off time is 5:00 PM (EST).
Orders placed before the cut-off time are forwarded for processing on the same business day. Orders submitted after 5:00 PM (EST), as well as orders placed on weekends or public holidays, will begin processing on the next available business day.
Shipping and Delivery Time
After your order has been processed, it will be shipped through our trusted delivery partner.
- Shipping Carrier: FedEx
- Shipping Time: 4–6 Business Days
- Estimated Delivery Time: 5–8 Business Days (including processing)
Please note that delivery estimates are provided as guidelines and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.
Shipping Costs
We are pleased to offer:
- Free Shipping on all orders
- No additional shipping charges at checkout
The total amount displayed during checkout is the final amount you will pay for your order unless otherwise stated.
Shipping Destinations
We currently ship orders within the United States.
At this time, international shipping services may not be available through our website.
Order Tracking
Once your package has been dispatched, you will receive a shipping confirmation email with tracking details.
Tracking information may require up to 24 hours to become active within the carrier’s tracking system.
Delivery Delays
While we work closely with FedEx to ensure timely deliveries, certain situations may cause unexpected delays, including:
- Severe weather conditions
- High shipping volumes
- Carrier operational issues
- Public holidays
If your shipment experiences an unusual delay, please contact our support team and we will assist you in locating your order.
Incorrect Shipping Information
Customers are responsible for providing accurate billing and shipping information at checkout.
Animal Planet Pet Supplies is not responsible for delivery issues, delays, or additional shipping costs resulting from incorrect, incomplete, or outdated address information submitted by the customer.
Lost or Missing Packages
If your tracking information indicates delivery but you have not received your package, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and provide assistance where applicable.
Contact Us
If you have any questions regarding shipping, delivery times, or order tracking, please contact us:
Company Name: Animal Planet Pet Supplies
Website: https://animalplanetpetsupplies.shop
Email: support@animalplanetpetsupplies.shop
Phone: +1 (718) 349-0602
Address: 1048 Manhattan Ave #1, Brooklyn, NY 11222, United States
Business Days: Monday to Saturday, 9:00 AM – 8:00 PM; Sunday, 10:00 AM – 7:00 PM (EST)
Response Time: Within 24 Hours